Jobs at American Airlines – Customer Service Manager

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience.

Job Responsibilities:

• Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
• Coaches and mentor’s frontline team members in skill development, customer service elevation and company culture behaviors
• Drives operational excellence
• Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
• Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
• Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
• Promotes an environment of mutual respect and trust between frontline team members
• Creates an environment that cares for our frontline team members and celebrates the team successes

Job Requirements:

• High School diploma or GED equivalency
• Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Ability to work independently as well as collaboratively
• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
• Strong decision-making skills
• Previous airport customer service experience
• Critical thinking ability – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to work under demanding operational conditions
• Knowledge of company policies and procedures and functional automation applications
• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
• 2 years’ experience leading others

Job Details:

Company: American Airlines

Vacancy Type:  Full Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

Apply Here

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