Amazon Warehouse Jobs – IT Support Engineer I

Job Description:

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Job Responsibilities:

• Ensuring infrastructure networking and computing systems remain available during production hours.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Identifying root-causes of operational issues and process inefficiencies.
• Traveling up to 25% of the time.
• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.

Qualification & Experience:

• 2+ years of experience of troubleshooting in a multi-user high availability environment
• High School or equivalent diploma
• Ability to explain complex IT concepts in simple terms
• 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
• Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
• Data center infrastructure and facilities experience
• Ability to manage high priority projects
• Bachelor’s degree in Computer science or IT related field
• 1+ years IT experience with client, server, and network service delivery
• 2+ Years of experience in a professional environment

Job Details:

Company: Amazon

Vacancy Type:  Full Time

Job Location: Sioux Falls, SD, US

Application Deadline: N/A

Apply Here

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